Policies

Guaranty | Returns | Privacy | Terms & Conditions | Transaction Security

My Guaranty

"Our success selling fitness accessories on the internet is the outgrowth of a well established traditional retail business selling home and commercial exercise equipment. We understand customer service- getting it right and making it right. Our goal is to make your experience purchasing from our company superior. When your order is received we make every effort to ship it that day if it's received by 2:00 pm EST. Your order is then inspected for content and destination accuracy. Call or email us - we're here to serve you. I can always be reached at customersupport@nefitco.com."
Hal Lier, Owner

Products Guaranty

Returns

All returned items must be accompanied by a Return Authorization number clearly marked on the outside of the package. To receive a Return Authorization number call 800-452-0980 or 802-257-1988 M-F 9am-5pm EST or email customersupport@nefitco.com. Include your your order number in the subject area. Items can be returned by UPS, US Postal, DHL, Airborne Express or Fedex. Subject to final inspection. Shipping charges on sent and returned orders are non-refundable.

Return Addresses

UPS, FedEx, DHL, Airborne, US Postal
Nefitco Returns
BDCC Business Park
22 Browne Court #100
Brattleboro, VT 05304

Terms and Conditions

Fedex Shipments
Please verify and enter the exact Shipping Address- Name, Company Name (if applicable), C/O, Street, Street Number, Floor, Suite, Apartment, City, State and Zip Code and Telephone Number (very important). When your credit card billing address is a P.O. box or differs from the shipping address then check "Use separate shipping address" in the Shopping Cart form. Fedex orders cannot be shipped to PO Boxes, FPO or APO addresses. Please call 800-452-0980 or 802-257-1988 to place your order via phone when shipping to U.S. Postal Addresses. APO/FPO customers: Please select the US Postal APO/FPO shipping option in the Shopping Cart.

Orders are shipped and delivered on business days. The business days are Monday-Friday. Examples: Fedex Express Overnight- order by 1:00 pm EST on a Monday arrives on Tuesday. Order after 1:00 pm EST arrives on Wednesday. Fedex 2Day- order by 1:00 pm EST on Monday arrives on Wednesday. Order after 1:00 pm EST on Monday arrives on Thursday. More examples: Fedex Express Overnight ordered by 1:00 pm EST Friday is delivered on Monday. Ordered after 1:00 pm EST on Friday is delivered on Tuesday. Fedex 2Day- order by 1:00 pm EST Friday is delivered on Tuesday. Order after 1:00 pm EST on Friday is delivered on Wednesday.

Fedex Express Overnight and 2Day
Orders shipping Fedex Express Overnight and 2Day must be received by 1:00 EST to ship that business day. Express Overnight is guaranteed delivery by 3:00 pm the next business day to most locations. Fedex 2Day provides guaranteed on time delivery to most locations in two business days by 4:30 pm to commercial addresses and 7:00 pm to residential addresses. Blackout period on delivery guarranty is the 14 calendar days before Christmas. Shipments are subject to weather delays. Note: Delivery times are to most areas. Some remote areas are subject to delays. For exact delivery times go to www.FedEx.com to determine exact time in transit.

Fedex Ground
Fedex Ground reaches every address throughout the 48 contiguous states. Deliveries are guaranteed to arrive by the end of the day in 1-5 business days depending on location. Alaska and Hawaii Ground orders are delivered in 3-7 business days with possible delays for weather and remote areas. . Blackout period on delivery guarranty is the 14 calendar days before Christmas.Maximum weight of the package is 150 lbs. Special handling fees apply to packages that are oversized. Shipments are subject to weather delays. Please call 800-452-0980 to place your order via phone if you would like your order shipped by US Postal and reside in the lower 48 states.

Fedex Surcharges and Handling Fees
Orders may be subject to additional charges known as Dimensional Weight Surcharges when shipping by air based on the International Air Transport Association volumetric standard. Dimensional weights for shipments traveling within the U.S. is calculated by multiplying the length by the width and dividing by 194 (standard density in cubic inches per pound). If the dimensional weight exceeds the actual weight, you will be charged based on the dimensional weight.

Delivery Area Surcharges may apply to packages deemed a remote areas by Fedex whether shipping by Fedex air or ground within the contiguous United States. Alaska and Hawaii are subject Rural Delivery Surcharges depending on Zip Code.

Oversize Packages incur fees when they measure greater than 84 inches but equal to or less than 108 inches in length and girth is classified by Fedex Ground as OS1. The shipping charges for an OS1 package will be the same as a 30 lb package. Packages weighing less than 50 lbs. and measuring greater than 108 inches but equal to or less than 130 inches in length and girth is classified as OS2. The shipping charges for an OS2 will be the same as a 50 lb package. A package weighing 150 lbs or less and measuring greater than 130 inches in length and girth is classified by FedEx Ground as OS3. An OS3 package is a 90 lb minimum billable weight. A $30 surcharge will also apply to any package measuring greater than 130 inches in length and girth.

If your order is subject to any of these additional charges we will contact you for approval before processing and shipping your order.

Signatures
Shipments are sent with no signature required. If you prefer to have a signature required, indicate this in the "Comments/More Information" order form. Please make arrangements to have an adult present to receive your order.

Drop Shipments
Depending on the item(s) an order may ship directly to you from our supplier rather than our warehouse. In this situation the processing time is typically one business day longer than orders processed through our warehouse.

APO and FPO Orders
APO and FPO orders are shipped via US Postal Service. Delivery times vary according to station location, protocol and security. Please use a valid, accurate postal address.

International Orders
International orders are accepted from Canada only at this time. Canadian orders must be placed offline by calling customer service at 800-452-0980 or 802-257-1988.

Vermont Orders
Orders with Vermont shipping addresses where tax was not added in the order form will be charged the 6.0% Vermont sales tax.

Privacy Policy

Collecting Information
We collect information in aggregate to administer our site and analyze site visits, page views and product popularity. We do not analyze individual usage but general trends among many visitors to nefitco.com. with the goal of understanding what products and information customers are seeking.

Sending Information to You
Communication from our company is limited to an email receipt confirming your purchase and and an automatic email upon shipment (when using UPS) containing shipping information and a Fedex tracking number. We do not send any additional email or mail promotions, catalogs, contests, spam or coupons unless you've joined our opt-in newsletter. If we communicate with you through email or by phone our purpose is only related to your order or shipment.

Sharing of Information
We never share, sell, rent, lease, barter, trade or offer information you provide us to any other party unless required by law. We hold your information in the strictest confidence. We use outside shipping companies (UPS, US Postal, Fedex, etc.) to ship orders, and a credit card processing company, Verisign, to charge customers for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purpose.

Submitting Information
To complete your order, credit card information including credit card number, expiration date, billing address, shipping address, telephone number and email address is requested. This information is transmitted to a web hosting server for authorization using state of the art Secure Socket Layer (SSL) bit information encryption before being transmitted to our location. Please read our Security Statement for further information regarding encryption.

Links
Our web site contains links to other sites. We are not responsible for the privacy practices of such other sites. We encourage our users upon leaving our site to read the privacy statements of each and every web site that collects personally identifiable information.

Privacy Policy Updates
Website and ecommerce technology is constantly changing and improving. We may employ new technologies from time to time in an effort to enhance your shopping experience and our operations. We will update our Privacy Policy as these changes occur.

Transaction Security

Nefitco.com utilizes, through our web site server, encryption and digital certificates to keep sensitive internet communications and transactions such as the transmission of credit card information confidential during transmission on the internet. Communication of private information is protected from interception and capture during transmission on the Internet via state of the art cryptography. An SSL Certificate has been issued to nefitco.com.

Encryption is the process of transforming information before communicating it to make it unintelligible to all but the intended recipient. Encryption employs mathematical formulas called cryptographic algorithms and numbers called keys to encrypt and decrypt information. This is the system underlying Secure Sockets Layer (SSL)- the basis for and universal standard of secure e-commerce between web browser users and web servers. SSL establishes a secure channel that enables all information sent between a user's Web browser and a web server to be encrypted by the sending software and decrypted by the receiving software, protecting private information from interception over the Internet. All data transmitted over an encrypted SSL channel is protected by a mechanism for detecting tampering. This means all users can confidently send private data, such as credit card numbers, to a web site trusting that SSL will keep it private and confidential. SSL comes in 40 bit and 128 bit strengths. The strength used is determined by the type of SSL server certificate the browser is communicating with. SSL security ensures your order is transacted across the internet to the web server using standardized and trustworthy secure channels and encryption processes.