Collecting Information
We collect information in aggregate to administer our site and analyze site visits, page views and product popularity. We do not analyze individual usage but general trends among many visitors to nefitco.com. with the goal of understanding what products and information customers are seeking.
Sending Information to You
Communication from our company is limited to an email receipt confirming your purchase and and an automatic email upon shipment (when using UPS) containing shipping information and a UPS tracking number. We do not send any additional email or mail promotions, catalogs, contests, spam or coupons unless you've joined our opt-in newsletter. If we communicate with you through email or by phone our purpose is only related to your order or shipment.
Sharing of Information
We never share, sell, rent, lease, barter, trade or offer information you provide us to any other party unless required by law. We hold your information in the strictest confidence. We use outside shipping companies (UPS, US Postal, Fedex, etc.) to ship orders, and a credit card processing company, Verisign, to charge customers for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purpose.
Submitting Information
To complete your order, credit card information including credit card number, expiration date, billing address, shipping address, telephone number and email address is requested. This information is transmitted to a web hosting server for authorization using state of the art Secure Socket Layer (SSL) bit information encryption before being transmitted to our location. Please read our Security Statement for further information regarding encryption.
Links
Our web site contains links to other sites. We are not responsible for the privacy practices of such other sites. We encourage our users upon leaving our site to read the privacy statements of each and every web site that collects personally identifiable information.
Privacy Policy Updates
Website and ecommerce technology is constantly changing and improving. We may employ new technologies from time to time in an effort to enhance your shopping experience and our operations. We will update our Privacy Policy as these changes occur.
Nefitco.com utilizes, through our web site server, encryption and digital certificates to keep sensitive internet communications and transactions such as the transmission of credit card information confidential during transmission on the internet. Communication of private information is protected from interception and capture during transmission on the Internet via state of the art cryptography. An SSL Certificate has been issued to nefitco.com.
Encryption is the process of transforming information before communicating it to make it unintelligible to all but the intended recipient. Encryption employs mathematical formulas called cryptographic algorithms and numbers called keys to encrypt and decrypt information. This is the system underlying Secure Sockets Layer (SSL)- the basis for and universal standard of secure e-commerce between web browser users and web servers.
SSL establishes a secure channel that enables all information sent between a user's Web browser and a web server to be encrypted by the sending software and decrypted by the receiving software, protecting private information from interception over the Internet. All data transmitted over an encrypted SSL channel is protected by a mechanism for detecting tampering. This means all users can confidently send private data, such as credit card numbers, to a web site trusting that SSL will keep it private and confidential.
SSL comes in 40 bit and 128 bit strengths. The strength used is determined by the type of SSL server certificate the browser is communicating with. Using today's technology it would take an estimated trillion trillion years to crack 128 bit encryption. SSL security ensures your order is transacted across the internet to the web server using standardized and trustworthy secure channels and encryption processes.
UPS Shipments
Please verify and enter the exact location ship to address- name, company name (if applicable), c/o, street, street number, floor, suite, apartment, city, state and zip code. When your credit card billing address is a P.O. box or differs from the shipping address then check "Use separate shipping address" in the Shopping Cart form. UPS orders cannot be shipped to PO Boxes, FPO or APO addresses. UPS orders are shipped Monday thru Friday (excluding holidays). Shipments are subject to weather delays. Please call 800-452-0980 or 802-257-1988 to place your order via phone to ship by US Postal or FedEx.
UPS Domestic Air
Orders shipping UPS Next Day Air Saver, 2nd Day and 3 Day Select must be received by 1:00 EST to ship that business day. Next Day Air Saver is guaranteed delivery by 4:30 pm to commercial destinations. Residential locations are delivered by the end of the day. UPS 2nd Day provides guaranteed on time 2 day delivery to every address throughout the United States and Puerto Rico. UPS 3 Day Select guarantees delivery within three business days to every address in the contiguous states. Shipments are subject to weather delays. Please call 800-452-0980 to place your order via phone if you would like your order shipped by US Postal or FedEx.
UPS Ground
UPS Ground reaches every address throughout the 48 contiguous states. Deliveries to commercial addresses are guaranteed to arrive by the day promised. Deliveries to residential addresses are scheduled for delivery but are not time definite. Shipments are subject to weather delays. Please call 800-452-0980 to place your order via phone if you would like your order shipped by US Postal or FedEx.
UPS Surcharges
All UPS orders are subject to UPS published Dimensional Weight and Extended Area Surcharges. If the order is subject to any of these additional charges we will contact you for approval before processing and shipping your order.
UPS Signatures
Shipments are sent with no signature required. If you prefer to have a signature required, indicate this in the "Comments/More Information" order form. Please make arrangements to have an adult present to receive your order.
APO and FPO Orders
APO and FPO orders are shipped via US Postal Service. Delivery times vary according to station location, protocol and security.
International Orders
International orders are accepted from Canada only at this time. Canadian orders must be placed offline by calling customer service at 800-452-0980 or 802-257-1988.
Vermont Orders
Orders with Vermont shipping addresses where tax was not added in the order form will be charged the 6.0% Vermont sales tax.
Feel confident knowing that your fitness accessory purchase is protected by our 30-day money back guaranty. If after examining your order you are not completely satisfied with your purchase, please contact nefitco.com within 30 days of receipt of the order. We will gladly exchange the item(s) or issue a refund. Items returned must be in unused condition (like new) meaning you've had a chance to try the product on or out but have not used the item(s) repeatedly. Defective items are returned at our expense.
Separate warranties apply to home equipment like treadmills, ellipticals, etc. sold throught our Brattleboro, VT store location.
All returned items must be accompanied by a Return Authorization number clearly marked on the outside of the package. To receive a Return Authorization number call 800-452-0980 or 802-257-1988. Returned items must be in their unused, original condition and packaging. Items can be returned by UPS, US Postal, DHL, Airborne Express or Fedex. Subject to final inspection. Shipping charges on sent and returned orders are non-refundable.
Return Addresses
UPS, FedEx, DHL,
Airborne
nefitco.com
Returns
972 Putney Rd.
Brattleboro, VT 05301
US Postal Service
nefitco.com
Returns
PO Box 8286
Brattleboro, VT 05304
